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1. INTRODUCTION
1.1 About This Policy
This Cookie Policy explains how Caenhebo Sociedade Imobiliária, Unipessoal LDA ("Caenhebo," "we," "us," or "our") uses cookies and similar tracking technologies on our website (https://caenhebo.com) and related services.
This policy should be read together with our Privacy Policy and Terms and Conditions.
1.2 Company Information
Caenhebo Sociedade Imobiliária, Unipessoal LDA Registration Number: 2019060767 VAT Number: 515774995 Registered Address: AV ENG DUARTE PACHECO AMOREIRAS TORRE 1 8º PISO SALA 3, 1070-102 LISBOA, Portugal Contact: [email protected]
2. WHAT ARE COOKIES?
2.1 Definition
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
2.2 How Cookies Work
When you visit our website, cookies are stored on your device. These cookies contain information that can be read by the website on subsequent visits, helping us recognize you, remember your preferences, and improve your experience.
2.3 Types of Technologies
In addition to cookies, we may use similar technologies including:
● Web beacons (pixels): Small graphics that track user behavior
● Local storage: Data stored in your browser
● Session storage: Temporary data deleted when you close your browser
● SDKs: Software development kits in mobile applications
3. TYPES OF COOKIES WE USE
3.1 Strictly Necessary Cookies
Purpose: Essential for the website to function properly Legal Basis: Legitimate interests (cannot be disabled) Duration: Session or up to 12 months
What They Do:
● Enable you to log in to your account
● Remember your authentication status
● Maintain security and prevent fraud
● Enable core platform functionality
● Process transactions securely
Examples:
● session_id - Maintains your login session
● csrf_token - Protects against security attacks
● auth_token - Verifies your identity
● security_check - Monitors for suspicious activity
User Control: These cookies cannot be disabled as they're essential for platform operation.
3.2 Performance and Analytics Cookies
Purpose: Help us understand how visitors use our website Legal Basis: Consent Duration: Up to 24 months
What They Do:
● Count visits and traffic sources
● Measure which pages are most popular
● Identify errors and performance issues
● Understand user navigation patterns
● Improve website speed and functionality
Examples:
● _ga - Google Analytics visitor tracking (anonymized)
● _gid - Google Analytics session tracking
● performance_metrics - Page load times and errors
● user_flow - Navigation pattern analysis
User Control: You can disable these cookies through our cookie preference center.
3.3 Functional Cookies
Purpose: Remember your preferences and choices Legal Basis: Consent Duration: Up to 12 months
What They Do:
● Remember your language preference
● Store your currency display choice (EUR/BTC)
● Remember your notification settings
● Save your property search filters
● Maintain your accessibility settings
Examples:
● language - Your selected language
● currency_display - EUR or BTC price display
● notifications_enabled - Your alert preferences
● search_filters - Saved search criteria
● accessibility_mode - Accessibility preferences
User Control: You can disable these cookies, but some personalization features may not work.
3.4 Marketing and Advertising Cookies
Purpose: Deliver relevant advertising and measure campaign effectiveness Legal Basis: Consent Duration: Up to 24 months
What They Do:
● Show you relevant property recommendations
● Display targeted advertising on other websites
● Measure effectiveness of marketing campaigns
● Prevent showing the same ad repeatedly
● Understand which marketing channels work best
Examples:
● ad_id - Tracks ad interactions
● campaign_source - Identifies how you found us
● retargeting - Shows relevant ads on other sites
● conversion_tracking - Measures successful actions
Third-Party Marketing Cookies:
● Google Ads
● Facebook Pixel
● LinkedIn Insight Tag
● Twitter Conversion Tracking
User Control: You can disable these cookies through our cookie preference center.
4. THIRD-PARTY COOKIES
4.1 Third-Party Services
We work with trusted third-party service providers who may set cookies on our website:
Analytics Providers:
● Google Analytics - Website usage analytics (anonymized)
● Hotjar - User behavior and heatmaps (anonymized)
Payment Processing:
● Our Licensed Financial Partner - Transaction security and fraud prevention
Customer Support:
● Intercom - Live chat and customer support
Marketing Platforms:
● Google Ads - Advertising and remarketing
● Facebook/Meta - Social media integration and ads
● LinkedIn - Professional network advertising
4.2 Third-Party Cookie Control
These third parties have their own privacy and cookie policies. We encourage you to review them:
● Google Privacy Policy: https://policies.google.com/privacy
● Facebook Cookie Policy: https://www.facebook.com/policies/cookies
● LinkedIn Cookie Policy: https://www.linkedin.com/legal/cookie-policy
4.3 Our Responsibility
We carefully select third-party partners and require them to:
● Comply with GDPR and Portuguese data protection law
● Use cookies only for specified purposes
● Maintain appropriate security measures
● Respect user privacy choices
5. COOKIE DURATION
5.1 Session Cookies
Duration: Deleted when you close your browser Purpose: Temporary functionality during your visit Examples: Shopping cart, authentication tokens
5.2 Persistent Cookies
Duration: Remain on your device for a set period or until deleted Purpose: Remember your preferences across multiple visits
Typical Durations:
● Strictly Necessary: Up to 12 months
● Performance: Up to 24 months
● Functional: Up to 12 months
● Marketing: Up to 24 months
5.3 Cookie Renewal
Some cookies refresh their expiration date each time you visit our website, ensuring continued functionality for active users
6. MANAGING YOUR COOKIE PREFERENCES
6.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner offering clear choices:
● Accept All Cookies: Consent to all cookie categories
● Reject Non-Essential: Accept only strictly necessary cookies
● Cookie Settings: Customize your preferences by category
6.2 Cookie Preference Center
Access our cookie preference center at any time:
● Click "Cookie Settings" in the website footer
● Toggle each cookie category on/off
● View detailed information about each cookie
● Save your preferences
Location: https://caenhebo.com/cookie-settings
6.3 Browser Settings
You can also control cookies through your browser settings:
Google Chrome: Settings > Privacy and security > Cookies and other site data
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and website data
Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
Important: Disabling all cookies may impact website functionality.
6.4 Mobile Devices
iOS (Safari): Settings > Safari > Block All Cookies Android (Chrome): Settings > Site Settings > Cookies
6.5 Do Not Track Signals
Our website respects Do Not Track (DNT) signals from browsers. When DNT is enabled, we:
● Disable non-essential tracking cookies
● Respect your privacy preference
● Maintain only strictly necessary cookies for functionality
7. COOKIE AUDIT TABLE
|
7.1 Strictly Necessary Cookies Cookie Name |
Purpose |
Duration |
Provider |
|
session_id |
User session management |
Session |
Caenhebo |
|
csrf_token |
Security protection |
Session |
Caenhebo |
|
auth_token |
Authentication |
7 days |
Caenhebo |
|
security_check |
Fraud prevention |
24 hours |
Caenhebo |
|
platform_access |
Platform functionality |
12 months |
Caenhebo |
|
7.2 Performance Cookies Cookie Name |
Purpose |
Duration |
Provider |
| _ga | Analytics tracking (anonymized) | 24 months | Google Analytics |
| _gid | Session analytics | 24 hours | Google Analytics |
| _gat | Analytics throttling | 1 minute | Google Analytics |
| hjid | Hotjar user identification | 12 months | Hotjar |
| performance_log | Performance monitoring | 30 days | Caenhebo |
| 7.3 Functional Cookies Cookie Name | Purpose | Duration | Provider |
| language | Language preference | 12 months | Caenhebo |
| currency_display | EUR/BTC display | 12 months | Caenhebo |
| search_filters | Saved search criteria | 6 months | Caenhebo |
| notifications | Alert preferences | 12 months | Caenhebo |
| accessibility | Accessibility settings | 12 months | Caenhebo |
| 7.4 Marketing Cookies Cookie Name | Purpose | Duration | Provider |
| _gcl_au | Google Ads conversion | 90 days | Google Ads |
| _fbp | Facebook Pixel | 90 days | |
| li_sugr | LinkedIn tracking | 90 days | |
| ad_user_id | Advertising ID | 24 months | Caenhebo |
| campaign_source | Marketing attribution | 30 days | Caenhebo |
Note: This table is updated regularly. Cookie names and durations may change as we update our services.
8. SPECIAL SITUATIONS
8.1 Cookies for Logged-In Users
When you create an account and log in, we use additional cookies to:
● Maintain your authentication status
● Remember your account preferences
● Secure your transactions
● Enable platform-specific features
● Provide personalized property recommendations
8.2 Transaction Processing Cookies
During property transactions, our licensed financial partner may set cookies to:
● Verify your identity
● Process payments securely
● Prevent fraud and money laundering
● Maintain compliance with financial regulations
These are strictly necessary for transaction processing and cannot be disabled during active transactions.
8.3 Mobile Application
Our mobile applications use similar tracking technologies:
● Device identifiers for authentication
● Local storage for offline functionality
● Analytics SDKs for app performance monitoring
● Push notification tokens for alerts
Mobile tracking can be managed through your device settings.
9. YOUR PRIVACY RIGHTS
9.1 GDPR Rights
Under the General Data Protection Regulation, you have the right to:
● Access: Request information about cookies and data collected
● Rectification: Correct inaccurate cookie preference data
● Erasure: Delete cookies and tracking data (where not legally required)
● Restriction: Limit cookie usage through preference settings
● Object: Object to non-essential cookies at any time
● Data Portability: Export your cookie preference settings
9.2 Exercising Your Rights
To exercise your cookie-related rights:
● Email: [email protected] or [email protected]
● Cookie Settings: Use our preference center to manage cookies directly
● Browser Settings: Control cookies through your browser
Response Time: We respond to cookie-related requests within 30 days.
9.3 Complaints
If you're unhappy with how we use cookies, you can:
● Contact our Data Protection Officer: [email protected]
● Lodge a complaint with the Portuguese Data Protection Authority (CNPD): ○ Website: www.cnpd.pt
○ Email: [email protected]
○ Phone: +351 213 928 400
10. INTERNATIONAL TRANSFERS
10.1 Data Location
Cookie data may be processed in:
● European Union: Primary data processing (Portugal, Estonia, Ireland)
● United States: Third-party analytics and marketing services (Google, Facebook)
10.2 Transfer Safeguards
For data transferred outside the EU/EEA, we ensure protection through:
● EU Commission adequacy decisions
● Standard Contractual Clauses (SCCs)
● Privacy Shield successor frameworks (where applicable)
● Additional security measures as required by GDPR
11. CHILDREN'S PRIVACY
11.1 Age Restriction
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect cookie data from minors.
11.2 Parental Notice
If you believe we have inadvertently collected cookie data from a minor, please contact us immediately at [email protected], and we will delete such data.
12. UPDATES TO THIS COOKIE POLICY
12.1 Policy Changes
We may update this Cookie Policy to reflect:
● Changes in cookie usage or technology
● New third-party service providers
● Legal or regulatory requirements
● Improvements to our services
12.2 Notification of Changes
Material Changes: 30 days' advance notice via:
● Email to registered users
● Prominent website banner
● Updated "Last Modified" date .
Minor Changes: Updated policy posted with revised date.
12.3 Continued Use
Your continued use of our website after changes take effect constitutes acceptance of the updated Cookie Policy.
12.4 Version History
Previous versions available upon request: [email protected]
13. CONTACT INFORMATION
13.1 Cookie Questions
For questions about cookies or this policy:
Email: [email protected] Data Protection Officer: [email protected] Response Time: 48 hours for general inquiries
Postal Address: Data Protection Officer Caenhebo Sociedade Imobiliária, Unipessoal LDA AV ENG DUARTE PACHECO AMOREIRAS TORRE 1 8º PISO SALA 3 1070-102 LISBOA Portugal
13.2 Technical Support
For technical issues with cookie settings:
Email: [email protected] Hours: Monday-Friday, 9:00-18:00 WET
14. LEGAL BASIS SUMMARY
14.1 GDPR Article 6 Legal Bases
● Strictly Necessary Cookies: Legitimate interests (Article 6(1)(f))
● Performance Cookies: Consent (Article 6(1)(a))
● Functional Cookies: Consent (Article 6(1)(a))
● Marketing Cookies: Consent (Article 6(1)(a))
14.2 ePrivacy Directive Compliance
We comply with EU ePrivacy Directive (2002/58/EC) requiring:
● Clear information about cookies
● Explicit consent for non-essential cookies
● Easy opt-out mechanisms
● Respect for user preferences
15. ADDITIONAL RESOURCES
15.1 Learn More About Cookies
● AllAboutCookies: https://www.allaboutcookies.org
● Your Online Choices: https://www.youronlinechoices.eu
● Network Advertising Initiative: https://www.networkadvertising.org
15.2 Related Policies
● Privacy Policy: https://caenhebo.com/privacy
● Terms and Conditions: https://caenhebo.com/terms
● Security Policy: https://caenhebo.com/security
ACKNOWLEDGMENT
By using our website, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies in accordance with your preferences.