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Privacy & Cookie policy

Privacy & Cookies policy

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1. INTRODUCTION

1.1 About This Policy

This Cookie Policy explains how Caenhebo Sociedade Imobiliária, Unipessoal LDA ("Caenhebo," "we," "us," or "our") uses cookies and similar tracking technologies on our website (https://caenhebo.com) and related services.

This policy should be read together with our Privacy Policy and Terms and Conditions.

1.2 Company Information

Caenhebo Sociedade Imobiliária, Unipessoal LDA Registration Number: 2019060767 VAT Number: 515774995 Registered Address: AV ENG DUARTE PACHECO AMOREIRAS TORRE 1 8º PISO SALA 3, 1070-102 LISBOA, Portugal Contact: [email protected]

2. WHAT ARE COOKIES?

2.1 Definition

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2.2 How Cookies Work

When you visit our website, cookies are stored on your device. These cookies contain information that can be read by the website on subsequent visits, helping us recognize you, remember your preferences, and improve your experience.

2.3 Types of Technologies

In addition to cookies, we may use similar technologies including:

● Web beacons (pixels): Small graphics that track user behavior

● Local storage: Data stored in your browser

● Session storage: Temporary data deleted when you close your browser

● SDKs: Software development kits in mobile applications

3. TYPES OF COOKIES WE USE

3.1 Strictly Necessary Cookies

Purpose: Essential for the website to function properly Legal Basis: Legitimate interests (cannot be disabled) Duration: Session or up to 12 months

What They Do:

● Enable you to log in to your account

● Remember your authentication status

● Maintain security and prevent fraud

● Enable core platform functionality

● Process transactions securely

Examples:

● session_id - Maintains your login session

● csrf_token - Protects against security attacks

● auth_token - Verifies your identity

● security_check - Monitors for suspicious activity

User Control: These cookies cannot be disabled as they're essential for platform operation.

3.2 Performance and Analytics Cookies

Purpose: Help us understand how visitors use our website Legal Basis: Consent Duration: Up to 24 months

What They Do:

● Count visits and traffic sources

● Measure which pages are most popular

● Identify errors and performance issues

● Understand user navigation patterns

● Improve website speed and functionality

Examples:

● _ga - Google Analytics visitor tracking (anonymized)

● _gid - Google Analytics session tracking

● performance_metrics - Page load times and errors

● user_flow - Navigation pattern analysis

User Control: You can disable these cookies through our cookie preference center.

3.3 Functional Cookies

Purpose: Remember your preferences and choices Legal Basis: Consent Duration: Up to 12 months

What They Do:

● Remember your language preference

● Store your currency display choice (EUR/BTC)

● Remember your notification settings

● Save your property search filters

● Maintain your accessibility settings

Examples:

● language - Your selected language

● currency_display - EUR or BTC price display

● notifications_enabled - Your alert preferences

● search_filters - Saved search criteria

● accessibility_mode - Accessibility preferences

User Control: You can disable these cookies, but some personalization features may not work.

3.4 Marketing and Advertising Cookies

Purpose: Deliver relevant advertising and measure campaign effectiveness Legal Basis: Consent Duration: Up to 24 months

What They Do:

● Show you relevant property recommendations

● Display targeted advertising on other websites

● Measure effectiveness of marketing campaigns

● Prevent showing the same ad repeatedly

● Understand which marketing channels work best

Examples:

● ad_id - Tracks ad interactions

● campaign_source - Identifies how you found us

● retargeting - Shows relevant ads on other sites

● conversion_tracking - Measures successful actions

Third-Party Marketing Cookies:

● Google Ads

● Facebook Pixel

● LinkedIn Insight Tag

● Twitter Conversion Tracking

User Control: You can disable these cookies through our cookie preference center.

4. THIRD-PARTY COOKIES

4.1 Third-Party Services

We work with trusted third-party service providers who may set cookies on our website:

Analytics Providers:

● Google Analytics - Website usage analytics (anonymized)

● Hotjar - User behavior and heatmaps (anonymized)

Payment Processing:

● Our Licensed Financial Partner - Transaction security and fraud prevention

Customer Support:

● Intercom - Live chat and customer support

Marketing Platforms:

● Google Ads - Advertising and remarketing

● Facebook/Meta - Social media integration and ads

● LinkedIn - Professional network advertising

4.2 Third-Party Cookie Control

These third parties have their own privacy and cookie policies. We encourage you to review them:

● Google Privacy Policy: https://policies.google.com/privacy

● Facebook Cookie Policy: https://www.facebook.com/policies/cookies

● LinkedIn Cookie Policy: https://www.linkedin.com/legal/cookie-policy

4.3 Our Responsibility

We carefully select third-party partners and require them to:

● Comply with GDPR and Portuguese data protection law

● Use cookies only for specified purposes

● Maintain appropriate security measures

● Respect user privacy choices

5. COOKIE DURATION

5.1 Session Cookies

Duration: Deleted when you close your browser Purpose: Temporary functionality during your visit Examples: Shopping cart, authentication tokens

5.2 Persistent Cookies

Duration: Remain on your device for a set period or until deleted Purpose: Remember your preferences across multiple visits

Typical Durations:

● Strictly Necessary: Up to 12 months

● Performance: Up to 24 months

● Functional: Up to 12 months

● Marketing: Up to 24 months

5.3 Cookie Renewal

Some cookies refresh their expiration date each time you visit our website, ensuring continued functionality for active users

6. MANAGING YOUR COOKIE PREFERENCES

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner offering clear choices:

● Accept All Cookies: Consent to all cookie categories

● Reject Non-Essential: Accept only strictly necessary cookies

● Cookie Settings: Customize your preferences by category

6.2 Cookie Preference Center

Access our cookie preference center at any time:

● Click "Cookie Settings" in the website footer

● Toggle each cookie category on/off

● View detailed information about each cookie

● Save your preferences

Location: https://caenhebo.com/cookie-settings

6.3 Browser Settings

You can also control cookies through your browser settings:

Google Chrome: Settings > Privacy and security > Cookies and other site data

Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data

Safari: Preferences > Privacy > Cookies and website data

Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Important: Disabling all cookies may impact website functionality.

6.4 Mobile Devices

iOS (Safari): Settings > Safari > Block All Cookies Android (Chrome): Settings > Site Settings > Cookies

6.5 Do Not Track Signals

Our website respects Do Not Track (DNT) signals from browsers. When DNT is enabled, we:

● Disable non-essential tracking cookies

● Respect your privacy preference

● Maintain only strictly necessary cookies for functionality

7. COOKIE AUDIT TABLE

7.1 Strictly Necessary Cookies Cookie Name	Purpose	Duration	Provider
session_id	User session management	Session	Caenhebo
csrf_token	Security protection	Session	Caenhebo
auth_token	Authentication	7 days	Caenhebo
security_check	Fraud prevention	24 hours	Caenhebo
platform_access	Platform functionality	12 months	Caenhebo

7.2 Performance Cookies Cookie Name

Purpose

Duration

Provider

_ga	Analytics tracking (anonymized)	24 months	Google Analytics
_gid	Session analytics	24 hours	Google Analytics
_gat	Analytics throttling	1 minute	Google Analytics
hjid	Hotjar user identification	12 months	Hotjar
performance_log	Performance monitoring	30 days	Caenhebo

7.3 Functional Cookies Cookie Name	Purpose	Duration	Provider
language	Language preference	12 months	Caenhebo
currency_display	EUR/BTC display	12 months	Caenhebo
search_filters	Saved search criteria	6 months	Caenhebo
notifications	Alert preferences	12 months	Caenhebo
accessibility	Accessibility settings	12 months	Caenhebo

7.4 Marketing Cookies Cookie Name	Purpose	Duration	Provider
_gcl_au	Google Ads conversion	90 days	Google Ads
_fbp	Facebook Pixel	90 days	Facebook
li_sugr	LinkedIn tracking	90 days	LinkedIn
ad_user_id	Advertising ID	24 months	Caenhebo
campaign_source	Marketing attribution	30 days	Caenhebo

Note: This table is updated regularly. Cookie names and durations may change as we update our services.

8. SPECIAL SITUATIONS

8.1 Cookies for Logged-In Users

When you create an account and log in, we use additional cookies to:

● Maintain your authentication status

● Remember your account preferences

● Secure your transactions

● Enable platform-specific features

● Provide personalized property recommendations

8.2 Transaction Processing Cookies

During property transactions, our licensed financial partner may set cookies to:

● Verify your identity

● Process payments securely

● Prevent fraud and money laundering

● Maintain compliance with financial regulations

These are strictly necessary for transaction processing and cannot be disabled during active transactions.

8.3 Mobile Application

Our mobile applications use similar tracking technologies:

● Device identifiers for authentication

● Local storage for offline functionality

● Analytics SDKs for app performance monitoring

● Push notification tokens for alerts

Mobile tracking can be managed through your device settings.

9. YOUR PRIVACY RIGHTS

9.1 GDPR Rights

Under the General Data Protection Regulation, you have the right to:

● Access: Request information about cookies and data collected

● Rectification: Correct inaccurate cookie preference data

● Erasure: Delete cookies and tracking data (where not legally required)

● Restriction: Limit cookie usage through preference settings

● Object: Object to non-essential cookies at any time

● Data Portability: Export your cookie preference settings

9.2 Exercising Your Rights

To exercise your cookie-related rights:

● Email: [email protected] or [email protected]

● Cookie Settings: Use our preference center to manage cookies directly

● Browser Settings: Control cookies through your browser

Response Time: We respond to cookie-related requests within 30 days.

9.3 Complaints

If you're unhappy with how we use cookies, you can:

● Contact our Data Protection Officer: [email protected]

● Lodge a complaint with the Portuguese Data Protection Authority (CNPD): ○ Website: www.cnpd.pt

○ Email: [email protected]

○ Phone: +351 213 928 400

10. INTERNATIONAL TRANSFERS

10.1 Data Location

Cookie data may be processed in:

● European Union: Primary data processing (Portugal, Estonia, Ireland)

● United States: Third-party analytics and marketing services (Google, Facebook)

10.2 Transfer Safeguards

For data transferred outside the EU/EEA, we ensure protection through:

● EU Commission adequacy decisions

● Standard Contractual Clauses (SCCs)

● Privacy Shield successor frameworks (where applicable)

● Additional security measures as required by GDPR

11. CHILDREN'S PRIVACY

11.1 Age Restriction

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect cookie data from minors.

11.2 Parental Notice

If you believe we have inadvertently collected cookie data from a minor, please contact us immediately at [email protected], and we will delete such data.

12. UPDATES TO THIS COOKIE POLICY

12.1 Policy Changes

We may update this Cookie Policy to reflect:

● Changes in cookie usage or technology

● New third-party service providers

● Legal or regulatory requirements

● Improvements to our services

12.2 Notification of Changes

Material Changes: 30 days' advance notice via:

● Email to registered users

● Prominent website banner

● Updated "Last Modified" date .

Minor Changes: Updated policy posted with revised date.

12.3 Continued Use

Your continued use of our website after changes take effect constitutes acceptance of the updated Cookie Policy.

12.4 Version History

Previous versions available upon request: [email protected]

13. CONTACT INFORMATION

13.1 Cookie Questions

For questions about cookies or this policy:

Email: [email protected] Data Protection Officer: [email protected] Response Time: 48 hours for general inquiries

Postal Address: Data Protection Officer Caenhebo Sociedade Imobiliária, Unipessoal LDA AV ENG DUARTE PACHECO AMOREIRAS TORRE 1 8º PISO SALA 3 1070-102 LISBOA Portugal

13.2 Technical Support

For technical issues with cookie settings:

Email: [email protected] Hours: Monday-Friday, 9:00-18:00 WET

14. LEGAL BASIS SUMMARY

14.1 GDPR Article 6 Legal Bases

● Strictly Necessary Cookies: Legitimate interests (Article 6(1)(f))

● Performance Cookies: Consent (Article 6(1)(a))

● Functional Cookies: Consent (Article 6(1)(a))

● Marketing Cookies: Consent (Article 6(1)(a))

14.2 ePrivacy Directive Compliance

We comply with EU ePrivacy Directive (2002/58/EC) requiring:

● Clear information about cookies

● Explicit consent for non-essential cookies

● Easy opt-out mechanisms

● Respect for user preferences

15. ADDITIONAL RESOURCES

15.1 Learn More About Cookies

● AllAboutCookies: https://www.allaboutcookies.org

● Your Online Choices: https://www.youronlinechoices.eu

● Network Advertising Initiative: https://www.networkadvertising.org

15.2 Related Policies

● Privacy Policy: https://caenhebo.com/privacy

● Terms and Conditions: https://caenhebo.com/terms

● Security Policy: https://caenhebo.com/security

ACKNOWLEDGMENT

By using our website, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies in accordance with your preferences.

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