Cookie Policy
1. Introduction
This Cookie Policy explains how Caenhebo Sociedade Imobiliária, Unipessoal LDA uses cookies and similar tracking technologies on our website (https://caenhebo.com) and related services. It should be read together with the Privacy Policy and Terms and Conditions.
Company Information
- Registration Number: 2019060767
- VAT Number: 515774995
- Registered Address: Av. Eng. Duarte Pacheco, Amoreiras Torre 1, 8º piso, sala 3, 1070-102 Lisboa, Portugal
- Contact: privacy@caenhebo.com
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website, widely used to make websites work more efficiently and to provide information to website owners. In addition to cookies, we may use web beacons (pixels), local storage, session storage, and mobile SDKs.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
- Purpose: Essential for the website to function (login, authentication, security, fraud prevention, transactions).
- Legal Basis: Legitimate interests (cannot be disabled).
- Duration: Session or up to 12 months.
3.2 Performance and Analytics Cookies
- Purpose: Understand how visitors use the website (traffic, popular pages, errors, navigation patterns).
- Legal Basis: Consent. Duration: Up to 24 months.
3.3 Functional Cookies
- Purpose: Remember preferences (language, EUR/BTC currency display, notifications, search filters, accessibility).
- Legal Basis: Consent. Duration: Up to 12 months.
3.4 Marketing and Advertising Cookies
- Purpose: Relevant property recommendations, targeted advertising, campaign effectiveness.
- Legal Basis: Consent. Duration: Up to 24 months.
- Third-party marketing cookies: Google Ads, Facebook Pixel, LinkedIn Insight Tag, Twitter Conversion Tracking.
4. Third-Party Cookies
We work with trusted third-party providers who may set cookies:
- Analytics: Google Analytics (anonymized), Hotjar (behavior and heatmaps).
- Payment Processing: our licensed financial partner (transaction security and fraud prevention).
- Customer Support: Intercom (live chat and support).
- Marketing Platforms: Google Ads, Facebook/Meta, LinkedIn.
These third parties have their own privacy and cookie policies. We require partners to comply with GDPR and Portuguese law, use cookies only for specified purposes, maintain appropriate security, and respect user choices.
5. Cookie Duration
- Session cookies: deleted when you close your browser.
- Persistent cookies: remain for a set period or until deleted. Typical durations: strictly necessary up to 12 months; performance up to 24 months; functional up to 12 months; marketing up to 24 months.
6. Managing Your Cookie Preferences
On your first visit a consent banner offers: Accept All, Reject Non-Essential, or Cookie Settings (customize by category). You can access the cookie preference center at any time via "Cookie Settings" in the footer, and control cookies through your browser settings (Chrome, Firefox, Safari, Edge) and mobile devices (iOS, Android). We respect Do Not Track (DNT) signals.
7. Cookie Audit Table
Strictly Necessary
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| session_id | User session management | Session | Caenhebo |
| csrf_token | Security protection | Session | Caenhebo |
| auth_token | Authentication | 7 days | Caenhebo |
| security_check | Fraud prevention | 24 hours | Caenhebo |
| platform_access | Platform functionality | 12 months | Caenhebo |
Performance
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _ga | Analytics tracking (anonymized) | 24 months | Google Analytics |
| _gid | Session analytics | 24 hours | Google Analytics |
| _gat | Analytics throttling | 1 minute | Google Analytics |
| hjid | Hotjar user identification | 12 months | Hotjar |
| performance_log | Performance monitoring | 30 days | Caenhebo |
Functional
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| language | Language preference | 12 months | Caenhebo |
| currency_display | EUR/BTC display | 12 months | Caenhebo |
| search_filters | Saved search criteria | 6 months | Caenhebo |
| notifications | Alert preferences | 12 months | Caenhebo |
| accessibility | Accessibility settings | 12 months | Caenhebo |
Marketing
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _gcl_au | Google Ads conversion | 90 days | Google Ads |
| _fbp | Facebook Pixel | 90 days | |
| li_sugr | LinkedIn tracking | 90 days | |
| ad_user_id | Advertising ID | 24 months | Caenhebo |
| campaign_source | Marketing attribution | 30 days | Caenhebo |
This table is updated regularly; cookie names and durations may change as we update our services.
8. Special Situations
- Logged-in users: additional cookies maintain authentication status, account preferences, secure transactions, and personalized recommendations.
- Transaction processing: our licensed financial partner may set strictly necessary cookies to verify identity, process payments securely, and prevent fraud and money laundering; these cannot be disabled during active transactions.
- Mobile application: device identifiers, local storage, analytics SDKs, and push notification tokens, manageable through device settings.
9. Your Privacy Rights
Under the GDPR you may access, rectify, erase (where not legally required), restrict, object to, and port your cookie preference data. To exercise these rights: email privacy@caenhebo.com or use the preference center/browser settings. We respond within 30 days. Complaints may be made to our DPO (dpo@caenhebo.com) or the Portuguese Data Protection Authority (CNPD).
10. International Transfers
Cookie data may be processed in the EU (Portugal, Estonia, Ireland) and the United States (third-party analytics and marketing). Transfers outside the EU/EEA are protected by EU adequacy decisions, Standard Contractual Clauses (SCCs), and additional security measures as required by GDPR.
11. Children's Privacy
Our website and services are not intended for individuals under 18. We do not knowingly collect cookie data from minors. If you believe we have inadvertently done so, contact privacy@caenhebo.com and we will delete such data.
12. Updates to This Cookie Policy
We may update this policy to reflect changes in technology, new providers, or legal requirements. Material changes receive 30 days' advance notice (email, website banner, updated "Last Modified" date). Continued use after changes take effect constitutes acceptance.
13. Contact Information
Cookie questions: privacy@caenhebo.com · Data Protection Officer: dpo@caenhebo.com (response within 48 hours). Postal: Caenhebo Sociedade Imobiliária, Unipessoal LDA, Av. Eng. Duarte Pacheco, Amoreiras Torre 1, 8º piso, sala 3, 1070-102 Lisboa, Portugal.
14. Legal Basis Summary (GDPR Article 6)
- Strictly necessary cookies: legitimate interests, Art. 6(1)(f).
- Performance, functional, and marketing cookies: consent, Art. 6(1)(a).
We comply with the EU ePrivacy Directive (2002/58/EC): clear information, explicit consent for non-essential cookies, easy opt-out, and respect for user preferences.
By using our website, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies in accordance with your preferences.